1) HOW TO BUY
Buying on our e-commerce is very easy.
You can browse the catalog by category and click on the selected product to view its product page. You can view the details of the selected article and its zoomable pictures. In the product details are listed information about the item, the price, and any variants.
Cart:
Inside the cart you can find the products you're buying, the amount and the total price of your order.
The minimum order amount, excluding shipping fees, is € 18,00 VAT included.
By clicking on "Checkout" you can continue the purchase procedure.
To complete your order you must fill out the Checkout page, by following the listed steps: on the top of the page you can see the progress of the checkout.
All the details of your order are summarized at the end of the procedure and, once confirmed the purchase process, you will not be able to change it.
After your purchase, you will receive an email confirmation with a summary and the your order number.
2) HOW TO CONTACT US
To contact us, please follow the instructions in the Contact page.
We ship to Italy and many other Countries, with the conditions specified in the list below:
ITALY *
- For orders under 80,00 €: 8,00 €
- For orders above 80,00 €: FREE SHIPPING
EUROPE *
| Country | Standard shipping (20-25 w/days) | Express Courier shipment (5-10 w/days) |
|---|---|---|
|
Austria |
Not available | 15.00 € |
| Albania Andorra Bosnia Herzegovina Iceland Montenegro Serbia |
19.00 € | 29.00 € |
OTHER COUNTRIES with Express Mail Service - EMS (5-10 w/days) *
| Country | up to 1 kg | from 1 to 3 kg | from 3 to 5 kg | from 5 to 10 kg | from 10 to 15 kg | from 15 to 20 kg | from 20 to 26 kg | from 26 to 30 kg |
|---|---|---|---|---|---|---|---|---|
| Algeria, Angola, Azerbaijan, Bahamas, Belarus, Bermuda, Canada, Chile, Congo, Cuba, Cyprus, Dominican Republic, El Salvador, Eritrea, Georgia, Grenada, Honduras, Hong Kong, Jamaica, Jordan, Kenya, Malawi, Mali, Mauritius, Morocco, Namibia, Nigeria, Panama, Philippines, Rwanda, South Africa, Sri Lanka, Sudan, Tanzania, Trinidad and Tobago, Ukraine, United Arab Emirates, Uzbekistan, Venezuela | 37 € | 40 € | 52 € | 60 € | 83 € | 105 € | 120 € | 190 € |
| Argentina, Armenia, Benin, Botswana, Brazil, Burundi, Cameroon, Cape Verde, Costa Rica, Cote D'Ivoire, Dominica, Ethiopia, Gabon, Gibraltar, Guinea-bissau, Indonesia, Iran, Kyrgyzstan, Laos, Liberia, Macedonia, Malaysia, Maldives, Mauritania, Mexico, Myanmar, Nepal, Saint Lucia, Sao Tome and Principe, Seychelles, Sierra Leone, Togo, Turkmenistan, Uganda, United States, Viet Nam, Yemen, Zambia | 37 € | 40 € | 55 € | 75 € | 101 € | 121 € | 170 € | 230 € |
| Bahrain, Bangladesh, Bhutan, Burkina Faso, China, Djibouti, Ecuador, Egypt, Gambia, Ghana, Guinea, Guyana, India, Iraq, Israel, Japan, Kazakhstan, Korea Republic of, Kuwait, Lebanon, Lesotho, Libya, Macau, Moldova, Mozambique, Oman, Pakistan, Qatar, Saudi Arabia, Senegal, Singapore, Swaziland, Taiwan, Thailand, Tunisia | 37 € | 40 € | 59 € | 82 € | 101 € | 130 € | 160 € | 190 € |
| Afghanistan, Anguilla, Antigua and Barbuda, Aruba, Bolivia, Cambodia, Cayman Islands, Chad, Colombia, Guatemala, Haiti, Madagascar, Mongolia, Nicaragua, Niger, Paraguay, Peru, Saint Kitts and Nevis, Suriname, Zimbabwe | 39 € | 46 € | 60 € | 92 € | 126 € | 171 € | 173 € | 190 € |
| Australia, New Zealand, Puerto Rico | 39 € | 47 € | 63 € | 109 € | 150 € | 194 € | 216 € | 216 € |
If your Country is not in the list, or if you think that the products that you need are light and small and can be easily shipped via a cheaper postal service, fill out the form below indicating your Country and the items you’d like to buy. We will send you a complete estimate of the shipping costs.
Orders are processed after checking on the actual availability of the product and the control of the payment. If it is impossible to fulfill the order, the amount charged to your credit card or sent via wire transfer will be refunded.
Shipments are delivered in 20-25 working days (standard shipping) or 5-10 working days (Express Courier) depending on the delivery area and time in which the order was placed or received the payment. In Italy deliveries are made only by Express Courier.
* SN Models may request a supplement to the shipping costs when orders are particularly bulky, heavy or shipped to particular locations.
4) PAYMENTS METHODS
Payment can be made by Paypal or via bank transfer.
Concurrently with the delivery of products we will send you a regular purchase document.
We do not intercept or maintain credit card data of customers.
5) GUARANTEES
For products purchased by the customer, are valid the rules of guarantee and assistance regarding the sale of consumer goods.
6) RETURN POLICY
6.1 - The sale is assisted by the warranties for defects required by law. In accordance with art.53 Legislative Decree No. 206 September 6, 2005, if the customer is a consumer entitled to rescind the purchase contract for any reason and without explanation. To exercise this right, the customer must send a written notice within 10 working days from the date of receipt of goods. The communication must be addressed, upon notice, by mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. The goods must be returned within 10 days of receipt of goods. The shipping cost is in charge to the Customer. We will refund the full amount paid (excluding shipping charges) after verifying the integrity of the goods.
6.2 - Customers wishing to exercise the right of withdrawal shall return the products to AMATI S.r.l. - Via Piacenza 3 - 10127 Torino, Italy, within 10 days of receipt of goods.
6.3 - The cost of returning the goods in charge to the customer. We will return within 10 days of receipt of the goods by the customer: the full price paid by the customer in the event of product return complete with all its parts and functions, or the price equivalent of the product returned by the customer who has used the product appreciably and / or significantly diminish the value.
7) PRICE INFORMATION AND VAT
All prices include VAT.
8) WHY REGISTER TO OUR SITE
Subscribing to our website is optional, as it is possible to purchase without registering too.
However the registration is absolutely free and registering you can:
- take advantage of promotions for registered users
- view the status and order history
- change your billing information and shipping
9) CONFIDENTIALITY
For everything regarding your privacy and the privacy policy you can refer to the appropriate section.
